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    What are your shipping charges?

    Shipping charges vary by location.  We ONLY charge flat rate fees – not weight based fees. Once shipped, your package should arrive to you within six business days.  Free shipping offers do NOT apply to international orders.

    How can I track my package?

    Currently we do not have an integrated solution to tracking your packages – Don’t you worry though it’s coming soon! If you have questions shoot us an email: help@primeshades.com

    How long before my order arrives?

    Most orders ship same day if you order before noon, you will receive a confirmation email when your order ships. Delivery times vary depending on your location.  During our busiest times of the year (Spring, Summer, Holidays) it may take longer for your order to arrive.

    Do you ship internationally?

    Yes, we ship Internationally! if you don’t see your country listed send us an email and we’ll get it added! International orders usually ship within 5-7 business days.

    Customers are responsible for all international customs duty fees and taxes. Please be aware of any conversion rate charges that your financial institution may charge if purchasing from outside the US. Invoices and customs forms cannot be edited to reflect a different amount than what was paid.

    Unfortunately, the international customs process takes some time when shipping to a foreign country. We ask for your patience during this process.