Sorry, PRIME Shades does not currently accept returns. If a product is damaged during shipping, PRIME accepts exchange of that product within ten days of purchase. Please direct any questions regarding our return policy to before placing your order.

If you wish to cancel an order, contact us at with your name and order number. A full refund will be issued if the order has not yet been shipped. Orders cannot be cancelled once they have shipped. Please allow 3 to 5 business days for a refund to be issued. All international sales are final.